I'm sure we've all witnessed our fair share of angry (or maybe even offensive) customers. But as those of us who travel often know - well, I'd hope everyone knew this, but I know I've learned a lot in the ways of customer service as I continue to travel more and more often - the kinder you are, the more you smile, the more likely you are to get your way. Even in situation... Read More >>

By now, we've all read or heard about Etihad's new out-of-this-world A380 layout. In addition to economy, business and first class seating they also have a "Residence" product on board which features a three-room suite, including a living room bedroom and private bathroom (yes, shower included). And while the "regular" first class - keep in ind, that product alone seems... Read More >>