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The World's Worst Customer

June, 3rd 2014

 

The World's Worst Customer

I'm sure we've all witnessed our fair share of angry (or maybe even offensive) customers. But as those of us who travel often know - well, I'd hope everyone knew this, but I know I've learned a lot in the ways of customer service as I continue to travel more and more often - the kinder you are, the more you smile, the more likely you are to get your way. Even in situation... Read More >>

 

How to Make Good of a (Questionably) Poor Decision

May, 7th 2014

 

How to Make Good of a (Questionably) Poor Decision

By now, we've all read or heard about Etihad's new out-of-this-world A380 layout. In addition to economy, business and first class seating they also have a "Residence" product on board which features a three-room suite, including a living room bedroom and private bathroom (yes, shower included). And while the "regular" first class - keep in ind, that product alone seems... Read More >>

 

Welcome to the Award Magic Blog!

February, 13th 2014

Hello everyone, and welcome to the all-new Award Magic blog. As is the case with all new things, I'm sure you have a few questions so I'll do my best to answer them here without having this opening post be too lengthy. If there's anything I don't cover here that you'd like to know about, feel free to ask away in the comments section. And now, without further ado, here... Read More >>

 

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